Refund Policy

Last updated: 1 August 2026

Our Approach

Because every portrait is made specifically for you, we ask that you work with us through unlimited revisions before requesting a refund — most concerns can be resolved this way, and we'd genuinely rather fix it than refund it.

When a Refund May Be Offered

• You have gone through the revision process and remain unsatisfied with the final result
• We are unable to complete your order within a reasonable timeframe
• Your photo turns out to be unsuitable for portrait creation after payment, and no acceptable alternative can be reached

When a Refund Is Not Available

• After the final high-resolution file has been delivered and approved by you
• If the request for a refund is based on a change of mind unrelated to the quality of the work
• If a low-quality source photo was flagged as a risk before you chose to proceed

How to Request a Refund

Email us at majdeddinemarouane@gmail.com with your order details and the reason for your request. We aim to respond within 2 business days and will work with you to reach a fair outcome.

Processing Time

Approved refunds are returned to your original payment method and typically appear within 5–10 business days, depending on your bank or payment provider.